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FAQ'S

How Can I file a claim?
  • Claim application
  • E-Mail: cargoclaims@saudiacargo.com (you may use this email for previous claim status).
  • Mail: P.O. Box: 620 CC: 12772130 Jeddah: 21231, K.S.A.
  • The nearest Saudia Cargo Station or Saudi Arabian Airlines office.
  • Fax: +966 12 686 1947.
  • Inquiries: +966 920001668 ext.: 2
What is the time limit to file a claim?
No. Claim Type Description Time Limit
1 Loss Loss of whole consignment 120 days from the AWB issuing date
2 Damage To consignment whole or in part 14 days from receiving consignment
3 Partial Loss Loss of part of the consignment 14 days from receiving consignment
4 Delay To complete consignment or part of it 21 days from the placing date
5 Pilferage To consignment whole or in part 14 days from receiving consignment
How can I find out about your prices?

To inquire about shipping prices, please contact your local Saudia Cargo agency.

What is my claim status?
I HAVE MY SHIPMENT. WHOM SHOULD I CONTACT?

You may contact your local Saudia Cargo agency. Please click here to find your local Saudia Cargo agency.

Whom may I contact to find my lost/delayed shipment?

To locate your lost/delayed shipment,

I have a complaint/suggestion. Whom should I contact?

You may use our “Customer Feedback” page to submit your message or send an