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Privacy Policy

Saudi Airlines Cargo Company (SACC) offers a wide range of products and services, including Air Cargo as well Ground Handling, Storage and Logistical Products and Services. References to SACC products and services in this statement include commercial products and services, websites, apps, and devices.

Your privacy is important to us. This privacy statement explains the personal information Saudi Airlines Cargo Company collects, how we process personal information, and for what purposes. Personal information is any information about an individual that identifies an individual, or by which the individual's identity can reasonably be ascertained.

Personal data we collect

We collect data from you, through our interactions with you and through our products and services. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products and services. The data we collect depends on the context of your interactions with us and the choices you make, including your privacy settings and the products and features you use. We may also obtain data about you from third parties and where you have provided consent for sharing.

Your data may be collected in relationship to your person as such or may be collected in the context of you representing an organization, such as a business or government.

You have choices when it comes to the data you share. When we ask you to provide personal data, you can decline. However, please note that many of our products require some personal data to provide you with a service. If you choose not to provide data necessary to provide you with a product or feature, you may not be able to use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time.

How we use personal data

We use the data we collect to provision you with our products and services. We use data to:

  • Provide our products and services,
  • Improve and develop our products and services,
  • Personalize and/or promote our products and services and make recommendations,
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers,
  • For purposes relating to crime prevention and detection, and security,
  • We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, managing and developing our workforce, and doing research.

In carrying out these purposes, we may combine data we collect from different contexts (each providing you with the option to decline to share information) or obtain data from third parties where your consent has been registered and to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Reasons we share personal data

We may share your personal data with our business partners and national authorities, with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also may share data with controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security and legality of our products and services; and to protect the rights and property of SACC and its customers.

How to access and control your personal data

You have the right to control your personal data that SACC has obtained, and exercise your data protection rights, by contacting us. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable international and/or national law. To verify and control your data we may store and process, please send your email with proof of identification to DataPrivacyOfficer@Saudiacargo.com or DPO@Saudiacargo.com.

Websites, cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Other important privacy information

Saudi Airlines Cargo Company will take appropriate steps to protect the personal information we collect from you in our systems. We have implemented technology and security features to safeguard the privacy of your personal information.

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.