HOW CAN I FILE A CLAIM?
- Claim application
- Email: cargoclaims@saudiacargo.com (you may use this email for previous claim status).
- Mail: P.O. Box: 620 CC: 12772130 Jeddah: 21231, K.S.A.
- The nearest Saudia Cargo Station or Saudi Arabian Airlines office.
- Inquiries: +966 920003111 ext.: 4
WHAT IS THE TIME LIMIT TO FILE A CLAIM?
| NO. |
CLAIM TYPE |
DESCRIPTION |
TIME LIMIT |
| 1 |
Loss |
Loss of whole consignment |
120 days from the AWB issuing date |
| 2 |
Damage |
To consignment whole or in part |
14 days from receiving consignment |
| 3 |
Partial Loss |
Loss of part of the consignment |
14 days from receiving consignment |
| 4 |
Delay |
To complete consignment or part of it |
21 days from the placing date |
| 5 |
Pilferage |
To consignment whole or in part |
14 days from receiving consignment |
HOW CAN I FIND OUT ABOUT YOUR PRICES?
To inquire about shipping prices, please contact your local Saudia Cargo agency.
WHAT IS MY CLAIM STATUS?
I HAVE MY SHIPMENT. WHOM SHOULD I CONTACT?
You may contact your local Saudia Cargo agency. Please click here to find your local Saudia Cargo agency.
WHOM MAY I CONTACT TO FIND MY LOST/DELAYED SHIPMENT?
To locate your lost/delayed shipment,
I HAVE A COMPLAINT/SUGGESTION. WHOM SHOULD I CONTACT?
You may use our “Customer Feedback” page to submit your message or send an